imran hussain
- luton, United Kingdom
- November 7, 2023
My name is Imran Hussain I am 43 years male living in Luton, United kingdom, I have built a vast amount of experience by starting my career as a IT First Line Agents moving to 2nd line. I was then promoted to a Team Leader status and my previous job title was Service Delivery Manager for Computacenter UL Ltd working on the Airbus Defence and Space Account, I have experience in Project Management and Project Administrator. I would be grateful if you can assist me in finding a role within this field. I have gained SC clearance from the government allowing me to work on sensitive projects also.
Education
ITIL V3 FOUNDATION
Experience
In the Service Delivery Manager role my role was the following:
Managing Airbus Service Desk
• Responsible for 15 Service Desk Agents to provide IT support to 3000+ Airbus Users
• Managing 15 employee’s sickness, annuals, and other staff related issues
• Ensuring targets and SLA are met on a daily / monthly basis