imran hussain

Experience Service Manager
  • luton, United Kingdom
  • November 7, 2023

My name is Imran Hussain I am 43 years male living in Luton, United kingdom, I have built a vast amount of experience by starting my career as a IT First Line Agents moving to 2nd line. I was then promoted to a Team Leader status and my previous job title was Service Delivery Manager for Computacenter UL Ltd working on the Airbus Defence and Space Account, I have experience in Project Management and Project Administrator. I would be grateful if you can assist me in finding a role within this field. I have gained SC clearance from the government allowing me to work on sensitive projects also.

Phone Number


ITIL V3 FOUNDATION @ barnfield college
Nov 2023 — Nov 2023



IT Mananger @ Computacenter uk ltd
Nov 2023 — Dec 2023

In the Service Delivery Manager role my role was the following:
Managing Airbus Service Desk
• Responsible for 15 Service Desk Agents to provide IT support to 3000+ Airbus Users
• Managing 15 employee’s sickness, annuals, and other staff related issues
• Ensuring targets and SLA are met on a daily / monthly basis

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